Your Questions Answered

A Bespoke Chauffeur service, Where the journey is just as important as the destination.

• How Far In Advance Should I Book A Limousine?

  01

  We encourage customers to book as far in advance as possible. However, we strive to accommodate all requests, even those on short notice. For last-minute bookings, please call our office directly as our online booking system cuts off a few hours before transfer times.

• What Are Your Rates And What Does The Pricing Include?

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  Our rates vary based on the type of vehicle and duration of service. Pricing includes chauffeur service, standard refreshments, and basic amenities. Additional fees may apply for special requests or services.

• Are There Any Additional Charges I Should Be Aware Of?

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  Additional charges may apply for toll roads, parking fees, and extra services. For an estimate of additional charges for your trip, please contact our office.

• What Is Your Cancellation Policy?

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  We offer free cancellation up to 24 hours prior to your booking. Cancellations made within 12 to 24 hours will receive a 50% refund. Cancellations made less than 12 hours before the scheduled transfer will be charged the full amount.

• What Safety Measures Do You Have In Place?

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  Our vehicles are maintained to the highest safety standards and are driven by first aid accredited chauffeurs. All vehicles are equipped with first aid kits, and our drivers are fully vaccinated. Additionally, our vehicles undergo regular deep cleaning.

• How Do I Make A Booking?

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  Booking via our new app You can book a vehicle using our online instant booking platform. Alternatively, you can contact our office 24/7 by phone or email us at bookings@marqueelimousines.com.

• Can We Make Multiple Stops Or Changes To Our Itinerary?

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  Yes, you can fully personalise your transfer with multiple stops and locations as required.

• Are There Public Holiday Rates?

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  Yes, there are increased rates on public holidays. For a quote, please contact our office.

• Are Pets Allowed In The Limousines?

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  If you wish to bring a pet along on your transfer, please contact our office as this service is not frequently offered.

• How Can I Contact My Chauffeur On The Day Of The Service?

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  If you need to contact your chauffeur, our team will provide you with their contact information on the day of service.

• What Payment Methods Do You Accept?

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  We accept all major credit cards and cash payments. All bookings must be secured with a credit card.

• Is A Deposit Required To Secure My Booking?

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  Yes, a deposit is required to secure your booking. The specific amount will be communicated during the booking process.

• Do You Offer Child Car Seats, And Are They Mandatory?

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  Child seats are mandatory for all children up to the age of 7. We provide child seats upon request, which may incur an additional charge.

• What Happens If My Event Runs Longer Than Expected?

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  If your event or transfer runs longer than expected, waiting time will be charged at $2 per minute after a 10-minute grace period.

• Are Your Limousines Wheelchair Accessible?

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  Unfortunately, our limousines are not fully wheelchair accessible. However, we can accommodate folded wheelchairs in our vehicles.

• Do You Charge For Waiting Time If I Am Late For My Departure?

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  Yes, waiting time is charged at $2 per minute, starting after a 10-minute grace period.

• Do You Offer Services For Sightseeing Tours Or Special Excursions?

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  Yes, we offer sightseeing tours and special excursions. You can view example itineraries in our “Tours” section, or you can personalize your own tour to any destination.

• What Are Your Policies Regarding Inclement Weather?

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  Our transfers proceed in all weather conditions. We are committed to getting you to your destination safely and on time.